Frequently Asked Questions
Everything you need to know about your Polène Paris experience in the UK.
What are the shipping costs and delivery times for the UK?
We offer express shipping to the United Kingdom via DHL. Delivery typically takes 3-5 business days. Shipping costs are calculated at checkout based on your specific location and the size of your order.
Will I have to pay import duties or customs fees?
For all orders delivered to the UK, prices include VAT. However, depending on the order value, additional customs duties may be applied by local authorities upon entry. These fees are the responsibility of the customer.
What is your return policy?
You may return your Polène items within 15 days of receiving your order. The product must be in its original condition, unused, and in its original packaging. Please note that return shipping costs are at the customer's expense.
How should I care for my Polène leather bag?
To preserve the quality of your leather, we recommend avoiding prolonged exposure to direct light, heat, and moisture. Use a soft, dry cloth for regular cleaning and apply a specialized leather milk periodically to keep the leather hydrated.
Are Polène products covered by a warranty?
Yes, all our leather goods come with a one-year warranty against any manufacturing defects. This warranty does not cover normal wear and tear or damage caused by improper care or accidents.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.